Drive improvements in customer relations as a Bilingual Customer Relations Specialist with Equifax. This role focuses on addressing escalated cases in both French and English with efficiency and care.
You will be responsible for managing all aspects of escalated customer complaints, including phone calls, emails, and survey feedback. Your role will involve coordinating with various departments to ensure accountability and prompt responses to issues. The ability to navigate and de-escalate complex situations is essential for maximizing the overall customer experience throughout their escalation journey.
Key Responsibilities:
• Manage escalated issues from clients across multiple channels
• Ensure systematic updates are logged in the case management system
• Conduct follow-ups with departments regarding outstanding cases
• Design improved processes based on customer feedback
• Provide insights for enhanced customer service strategies
Requirements:
• Must be bil...