Enhance customer relations at EQ Bank as a Bilingual Customer Care Representative, utilizing your skills in both English and French. This role is pivotal in delivering a seamless service experience across digital and telephonic platforms.
You should possess 1-3 years of customer service experience, specifically in call centers, with banking knowledge being an advantage. Your responsibilities will involve resolving customer inquiries on the first attempt, onboarding users digitally, and collaborating with various internal teams for issue resolution. Exceptional communication skills and a proactive approach are essential.
Key Responsibilities:
• Deliver exemplary service to EQ Bank customers
• Handle extensive inbound communication via calls and chats
• Oversee the entire customer onboarding journey
• Resolve queries promptly and efficiently
• Uphold the company's compliance and policy standards
Requirements:
• 1-3 years of experience in customer service or cal...