Join Central Group as an IT Service Desk Analyst in Mississauga, ON, providing fundamental IT support. This entry-level role focuses on troubleshooting and supporting applications and hardware for employees.
In this position, you will act as the first line of support, assisting staff with IT-related issues both remotely and in-person. You'll manage user permissions in Active Directory and assist with the deployment of technology devices. Documentation and continuous learning from senior personnel are essential parts of this growth-oriented role.
Key Responsibilities:
• Provide remote and in-person IT support
• Troubleshoot access, software, and hardware issues
• Support user account management in Active Directory
• Set up laptops, desktops, and mobile devices
• Document issues and contribute to knowledge sharing
Requirements:
• Education in Information Technology or equivalent experience
• 1-3 years in a technical support role or internship
• Experience...