Apply your technical skills in a rewarding Entry-Level IT Support Analyst position. As part of our Service Desk Team, you will provide essential support to users and help troubleshoot IT issues effectively.
This Tier 1 role emphasizes customer satisfaction and requires a blend of technical knowledge and communication skills. You will support office users, manage service requests, and tackle IT incidents daily. Experience in PC hardware/software and networking is essential for this position.
Key Responsibilities:
• Deliver 1st level IT support onsite and remotely
• Troubleshoot desktops, printers, and peripherals
• Prioritize service requests and log incidents
• Manage ticket queues and escalate issues timely
• Participate in an on-call support schedule
Requirements:
• Post-secondary education in Information Technology preferred
• 2 years of PC support experience required
• Strong communication and customer service skills
• Familiarity with Windows an...