English Frontline Support Agent – Families and Caregiver Support

We are looking for a Frontline Support Agent (English proficiency B2) to join our team in Bogotá. This role focuses on providing support to families, parents, and caregivers through clear, empathetic, and professional communication.

Location: Bogotá – Torre Krystal (Carrera 7 #1)

Salary: 2,900,000 COP per month

Key Responsibilities:

• Deliver frontline support to families and caregivers via telephone, chat, or email.
• Maintain professional and empathetic communication while addressing client inquiries.
• Ensure accurate documentation of interactions and follow-up actions.

Qualifications:

• B2 level of English proficiency.
• Excellent communication and empathy skills.
• Ability to handle multiple communication channels.