Engages customers in a courteous and professional manner.

Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Coaches on preventative maintenance activities and basic repairs completed by customer employees

Escalates unresolved issues to more experienced On-Site Technicians and/or Supervisor

Completes required documentation, such...