Elevate customer loyalty and cross-sell initiatives as an Enercare Customer Engagement & Lifecycle Manager. Employ data-driven insights to craft compelling customer communications.
Enercare Inc., serving over a million customers across Canada, is looking for a dynamic Manager for its Customer Base Management team. You will spearhead the execution of customer lifecycle and engagement campaigns while working closely with various teams and agency partners. Your analytical skills will help refine strategies aimed at improving customer retention and engagement.
Key Responsibilities: • Execute lifecycle and engagement campaigns aligned with organizational strategy • Partner with teams for effective communication delivery • Oversee campaign management and identify improvement areas • Analyze campaign performance and leverage insights for optimization • Build strong relationships with agency partners for campaign success