Elevate your IT career as an End-point Support Engineer with Black Duck Software, Inc. in a stimulating global environment. Provide critical technical support to enhance employee technology experiences.
In this pivotal role, you will manage inbound tickets and offer tailored IT solutions globally. Your expertise will help with systems onboarding, maintaining hardware inventory, and contributing to IT security best practices. Engage in continuous improvement initiatives to streamline IT operations and support a diverse range of endpoints across the organization.
Key Responsibilities:
• Provide IT support for Black Duck Software employees worldwide
• Document troubleshooting processes and communicate solutions clearly
• Support onboarding by provisioning systems and applications
• Maintain hardware inventory using asset management tools
• Manage procurement logistics for hardware and software
Requirements:
• 2–5 years of IT support experience required
• Prof...