Drive support excellence with Okta as a Support Enablement Manager. Focus on developing training programs that empower the Support organization to enhance customer experiences.
In this self-motivated role, you will advocate for enablement within Okta’s Customer First Enablement team. Collaborating with cross-functional teams, you'll optimize onboarding and create efficient training programs that meet the needs of Support Engineers and internal customers. Your work will significantly impact the effectiveness of the support teams and customer satisfaction.
Key Responsibilities:
• Identify and communicate the perspectives of Support organization
• Suggest innovative ideas to Support leadership
• Equip teams with necessary product knowledge and skills
• Analyze initiatives for effective performance management
• Lead discovery sessions with business leaders
Requirements:
• 5+ years of Support Engineer experience
• 5+ years in software enablement
• Strong com...