Lead with empathy and improve IT service as a Client Experience Manager. Your mission is to enhance client engagement and ensure every support interaction is positive and effective.
In this vital role, you will shape the IT department's approach to client satisfaction, fostering an environment where warm engagements are key. You will be responsible for coaching your team, modeling exceptional service behaviors, and leveraging feedback to continuously refine the client experience. This role emphasizes collaborative relationships with firm members for greater impact.
Key Responsibilities:
• Drive a client-centric approach to IT support
• Coach team members in client communication and care
• Build relationships with key stakeholders across the Firm
• Regularly review team performance and morale
• Address client queries with empathy and concern
Requirements:
• 5+ years in service management with relevant experience
• Strong mentoring and team leadership capabi...