What you'll do

Reporting to the AVP you will play a key role in resolving a high volume of day-to-day employee inquiries and requests while ensuring accurate documentation and resolution. You will play an important role in identifying trends and opportunities based on interactions with employees and contribute to training plans and resources for internal and external stakeholders. Your ability to gather feedback through cases and knowledge articles will be essential in identifying areas for improvement and supporting action plans. This role requires strong case management skills, self direction, team collaboration, ability to identify and escalate complex or time sensitive inquiries, and a high focus on delivering a valued added and impactful employee experience.