Overview

The work could be split between support work and projects. Second tier Client Support services including Help Desk and desk side assistance. Assist both business users and IT staff with desktop technology installation and configuration. Perform advanced trouble-shooting for desktop hardware and software (primarily operating systems, utilities, communications). Development & Mantain Users Comunication Plan and Users Trainning Plan. Create and maintain user and technical documentation. Participate in the Problem, Change and Asset Management processes. Participate in design, procure and deploy new systems. Resolve routine to complex administrative and support issues. Track and report metrics to ensure service levels are met. Be proactive and consider cost as part of implementing and supporting solutions. Work closely with your colleagues (providing 1st and 2nd level support) and contribute on the development of global standards and procedures.

Responsibilit...