Join Bosch Building Technologies as an Alarm Operator in our Ottawa center. This role entails responding to emergencies with a focus on customer service and adaptability in a dynamic environment.
We are actively seeking multiple candidates for this vital position, where you will receive significant on-the-job training. This role requires quick thinking and a calm demeanor while navigating emergency situations. As an Alarm Operator, you'll interact with clients nationwide, providing solutions in high-pressure scenarios and maintaining professionalism throughout.
Key Responsibilities:
• Provide stellar customer service during emergencies
• Listen actively to callers and document details
• Navigate conflicts while remaining professional
• Ensure calm and effective emergency response
• Record all relevant information in the system
Requirements:
• Bilingual proficiency in French and English
• Strong written and verbal communication abilities
• Ability to rem...