On-call position with a fixed stipend for availability and support.
Key Responsibilities:
Keep the emergency phone active and respond all calls and messages received.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)Student housing or host family concernsLost or missing documentsLockouts or urgent accommodation issuesHealth-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales off...