About the role
Overseeing end-to-end Lifecycle case administration (employee benefits, verification of employment letters, employee data changes, phone calls, etc.) for North America US & CA.
Build stronger operations foundation (SOPs, KBAs) to ensure minor service disturbance.
Key responsibilities
Handle incoming calls and make outgoing calls in English and preferably French.
Maintaining employees' information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
Fulfilling all regular and ad-hoc report requests from our partners around the business.
Proactively lead/support a variety of projects which support Kerry GBS's Continuous Excellence agenda.
Providing support and assistance to Employee Lifecycle Specialists, our COE partners, and HR Business Partners.
Owning your own workload through the analysis of current case load, identifying trends, and undertaking i...