Shape the future of client interaction as the Remote Solutions Director at Edward Jones. Drive tailored branch support and improve practice team experiences across Canada.
This full-time position provides senior-level leadership and oversight for the Canadian Branch Remote Solutions organization. You will lead a significant team, ensuring high-quality remote licensed support while managing service effectiveness and delivery. Your strategic vision will transform how service teams meet client needs.
Key Responsibilities:
• Own performance metrics for branch remote solutions
• Guide service delivery with proactive management
• Set division's long-term strategy and objectives
• Develop frameworks for future organizational demands
• Promote a strong client service culture across teams
Requirements:
• Ten years in financial services or similar fields
• Five years in senior management roles
• Experience leading teams and managing leaders
• Proven success in...