Coordinate and conduct activities to support Child Care Claims Unit operational requirements and initiatives, ensuring alignment with Division/Branch/Unit goals and objectives.
Provide business information expertise and support related to CRT to the internal Branch staff, including business technology functions and planning and light project management.
Ensure impacted users (internal staff, providers, families as applicable) understand new/changed processes by conducting reviews and walkthroughs of child search, CCPN assignment, enrollment, and data correction flows.
Recommend approaches that achieve business objectives and data integrity, including controls, validation rules, duplicate‑prevention practices, and reconciliations across CRT, Claims, Adjustments, Subsidy, and Family Portal.
Facilitate focus groups/requirements workshops to define business requirements and edge cases.