Discover an opportunity as a Quality Assurance Specialist at Echelon Insurance, focusing on compliance and enhancing customer experience through rigorous call quality evaluations.
As a Quality Assurance Specialist under the guidance of the Unit Manager, you will conduct thorough operational reviews to ensure adherence to best practices. Your role is vital in documenting compliance processes, supporting workflow audits, and upholding quality standards within our claims operations. Engage in collaborative efforts with Senior Quality Assurance Specialists to drive consistent quality assurance goals.
Key Responsibilities: • Review claims files for compliance adherence • Conduct evaluations to improve call quality • Update process documentation as necessary • Maintain compliance documentation for department workflows • Engage in special projects and additional assigned tasks