Manage the after-sales service division as a Product Support Manager for Toromont in Concord and Hamilton, ON. Lead key operational activities ensuring support efficiency from Saskatchewan to the Maritimes.
This role includes ensuring technician qualifications, managing warranty claims, and leading improvements in service operations. You will provide administrative support to technicians, execute technical training programs, and analyze operational data to drive excellence. Your leadership will focus on optimizing daily operations and maximizing customer satisfaction.
Key Responsibilities:
• Ensure compliance with service and warranty standards
• Collaborate with service supervisors for operational efficiency
• Lead the planning and coordination of technical training
• Identify trends and implement corrective actions
• Manage expenses and enhance team performance
Requirements:
• Degree in Business Administration or Engineering
• 5–8 years of leadership exp...