Become a leader in eCommerce and delivery operations as a specialist. Manage platform performance and optimize operations while ensuring an excellent experience for customers in a hybrid role.
This position focuses on streamlining Click & Collect and third-party delivery systems across Canada and the USA. You will lead the onboarding of bakeries, manage platform updates, and analyze key performance metrics. Collaboration across IT, Marketing, and Operations is crucial to achieving organizational goals and elevating customer satisfaction.
Key Responsibilities:
• Manage bakery onboarding and platform configurations
• Conduct aggregation and analysis of delivery data
• Drive improvements in order accuracy and operational processes
• Collaborate on new feature rollouts and enhancements
• Support franchisees with operational challenges
Requirements:
• 5+ years of relevant eCommerce experience
• Bachelor’s degree in Business or similar
• Proven success with p...