Support & Troubleshooting • Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O. • Troubleshoot and escalate issues as necessary to ensure prompt and effective resolution. • Handle incident and service requests in line with service level agreements (SLAs). System Configuration & Maintenance • Assist in configuring and maintaining modules within Dynamics 365 Finance & Operations and Project Operations (including Finance, Supply Chain, and Human Resources). • Perform regular system checks, updates, and optimizations to ensure peak system performance. System Enhancements & Process Improvement • Assist in designing, testing, and implementing new features, functionalities, or integrations within Dynamics 365 F&O. • Collaborate with developers and technical teams to support system customizations and integrations. Version Upgrades & Patches • Support system upgrades, patches, and new rele...