Take charge of a dedicated Dynamics 365 support team as the Business Analyst Manager at EllisDon. Lead crucial initiatives in F&O and CRM/CE to enhance service delivery and team performance.
In this managerial role, you will oversee Dynamics 365 operations, setting clear goals and accountability for your team. With a focus on skills development, you will contribute to workforce planning while ensuring compliance and quality in every project. Your strong leadership in performance management will drive improvements and foster a shared vision for success.
Key Responsibilities:
• Manage the technical support team for Dynamics 365 solutions
• Set service expectations and accountability across the team
• Conduct coaching and performance management activities
• Drive platform improvements in F&O and CRM/CE
• Ensure alignment with enterprise security and compliance standards
Requirements:
• 5+ years in Business Analysis and Functional Leadership
• Strong experienc...