Elevate customer experiences as a dedicated Presales Specialist focused on audio and video communication products. Be part of an innovative team providing exceptional technical support and solutions in a full-time role.
This specialist role in technology demands a customer-centric approach along with strong technical skills. With a focus on both pre-sale and post-sale support, you'll troubleshoot software features and network integrations. Your expertise in both VoIP and analog audio systems will ensure a successful customer experience while collaborating closely with sales teams.
Key Responsibilities: • Deliver pre-sales technical support via phone, email, and tickets • Collaborate with sales on customer requirements and solutions • Design system architectures for audio and paging deployments • Perform ad hoc lab testing to verify customer issues • Create and maintain technical documentation for products