+ Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. + Ensures the strict control of room keys. + Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. + Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS + Understands rate structure and promotional rates available. + Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits. + Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. + Responds to the results of the Hysat and ensures that the relevant changes are implemented. + Ensures that Front Office associates work in a supportive and flexible manner with other departme...