Your day to day
People
•
In Absence of Front Office Manager, manage day to day staffing needs, plan and assign
work and establish performance and development goals for team members. Provide mentoring,
coaching and regular feedback to improve team member performance
•
Educate and train team members in compliance with federal, state and local laws and safety
regulations. Ensure staff is properly trained and has the tools and equipment to carry out job
duties
•
Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
•
Ensure your front office team delivers a great service, professional attention and personal
recognition
•
Ensure guests are greeted upon arrival and make time to engage with guests. Respond
appropriately to guest complaints, solicit feedback and build relationships to drive continuous
improvement in guest satisfaction
•
Conduct routine inspections of the front of...