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Duty Manager for Guest Services

Hospitality Full Benefits Career Growth
Company

Onni Group

Location

vancouver, Canada

Posted

June 01, 2026

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About This Opportunity

Take charge as a Duty Manager in the hospitality field. Lead guest service operations and deliver high-quality experiences while managing a talented team.

In this full-time role, you will be integral to maintaining service excellence and operational workflows. Your responsibilities will include resolving guest complaints, training new staff, and supervising all front-of-house activities. Collaboration with management and adherence to service standards are key components of this position.

Key Responsibilities:
• Address guest inquiries and special requests
• Supervise and mentor guest services team
• Handle escalations and operational issues
• Monitor front and back of house cleanliness
• Prepare operational documentation daily

Requirements:
• Minimum high school diploma or GED
• Bachelor's degree in hospitality or business preferred
• At least 5 years in hotel management
• Proven leadership abi...