Take charge as a Duty Manager in the hospitality field. Lead guest service operations and deliver high-quality experiences while managing a talented team.
In this full-time role, you will be integral to maintaining service excellence and operational workflows. Your responsibilities will include resolving guest complaints, training new staff, and supervising all front-of-house activities. Collaboration with management and adherence to service standards are key components of this position.
Key Responsibilities: • Address guest inquiries and special requests • Supervise and mentor guest services team • Handle escalations and operational issues • Monitor front and back of house cleanliness • Prepare operational documentation daily
Requirements: • Minimum high school diploma or GED • Bachelor's degree in hospitality or business preferred • At least 5 years in hotel management • Proven leadership abi...