Ensures adequate training of FCMs on relevant therapeutic area needs, internal working processes and standard operating procedures and that of the client; manages the hiring, performance and development of the FCMs team; oversees and approves expenses of FCMs; ensures regular coaching of the FCM team through regular field visits; assists the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective; sets FCM team objectives and KPIs and generates/maintains tools to generate significant performance metrics; ensures team readiness for timely field implementation of current and future projects;
Forecasts and allocates resources to support geographical needs of the program in keeping with key performance indicators;
Collaborates with the client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities;