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Director, Retail Experience & Communications

Hospitality Full Benefits Career Growth
Company

Indigo Books & Music

Location

toronto, Canada

Posted

June 08, 2026

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About This Opportunity

Director, Retail Experience & Communications

  • Full-time
  • Employee Type: Permanent
  • Full-Time/Part-Time: Full-Time
  • Compensation: CAD 130,000 - CAD 170,000 - yearly

KEY PERFORMANCE METRICS

  • Employee Engagement Score (field and team)
  • Net Promoter and CSAT Score
  • Balanced Scorecard targets
  • Conversion
  • Project Implementation Surveys

KEY ACCOUNTABILITIES

Strategic

  • Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores
  • Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices
  • Support or lead key strategic initiatives tied to the store experience, including those within broader trans...