Lead the charge in user engagement and adoption as the Director of Solutions Adoption at IntouchCX. Drive innovation and tactical execution for optimizing product usage across teams.
In this key leadership role, you will translate high-level strategies into actionable plans, working closely with end-users and frontline leaders. The Director is pivotal in facilitating feature adoption while overcoming user resistance, ensuring the platform enhances daily workflows. Your ability to gather qualitative feedback will demonstrate long-term value and success for IntouchCX's solutions.
Key Responsibilities:
• Execute deployment strategies for product adoption
• Document user success stories for case studies
• Deliver engaging training sessions for effective onboarding
• Manage feedback loops to gather user insights
• Track usage data and implementation success metrics
Requirements:
• Degree in a related field
• 5+ years in contact center leadership
• Experience...