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Director of Sales and Operations - General Merchandise

Hospitality Full Benefits Career Growth
Company

JRoss Recruiters

Location

Toronto, Canada

Posted

March 23, 2026

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About This Opportunity

Description

Operational Leadership and Excellence

  • Establish and elevate service standards to ensure a consistently exceptional customer experience.

  • Refine, standardize, and simplify processes to improve efficiency and store productivity.

  • Drive consistent execution of brand standards, merchandising directives, and operational procedures.

    • Sales and Performance

  • Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.

  • Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.

  • Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.

    • People Leadership and Culture

  • Mentor District/Area Managers to build strong, engaged, and customer-focused teams.

  • Foster a culture of accountability, performance, and continuous improveme...