Lead operational excellence at VFactor Health, a growing online coaching company focused on GLP-1 medication users. This role demands systems building, process improvement, and data-driven accountability.
The Director of Operations oversees daily operations to ensure efficiency and a premium client experience. Candidates should possess extensive operations management skills, especially in remote team environments. Responsibilities include managing client delivery, technology operations, team training, and leading initiatives to scale effectively for VFactor Health.
Key Responsibilities:
• Own and manage the operating rhythm for the business
• Oversee the client journey from application to offboarding
• Manage CRM and tech stack operations
• Build SOPs and operational documentation
• Support hiring and team management strategies
Requirements:
• 5+ years of operations experience in online coaching or similar
• Strong project management and systems thinking s...