Elevate operational excellence as a Director of Operations with IntouchCX. Lead contact center activities, from hiring to performance optimization, in a dynamic environment.
IntouchCX is seeking an experienced Director of Operations to oversee all aspects of our contact center services. With a focus on leadership and building effective teams, you will shape processes to drive results across training, quality control, and client relations. This is a unique opportunity to utilize your strategic mindset and managerial skills to foster a culture of success.
Key Responsibilities:
• Drive best practices across all operational areas
• Ensure proper staffing and training for optimal performance
• Create action plans for continuous improvement and growth
• Audit adherence to corporate and client-specific policies
• Collaborate with teams to meet service level agreements
Requirements:
• Post-secondary diploma or degree in Business
• 7–9 years in contact center leade...