Lead the Digital Customer Leadership team at Manulife in Toronto as the Director of Digital Customer Leadership Strategy & Insights. Drive customer experience strategy and advance digital performance.
As a strategic leader, you’ll align digital customer experience with enterprise goals while collaborating with executive leadership and business partners. Your expertise in analytics will help set priorities and foster transformative insights that enhance decision-making capabilities across the organization.
Key Responsibilities:
• Define and implement the DCL strategy for business growth
• Develop an integrated digital customer roadmap and success metrics
• Lead storytelling to present strategy and insights to executives
• Monitor KPIs, identify risks, and drive continuous improvement
• Leverage analytics to inform operational models and priorities
Requirements:
• Bachelor's degree in Business, Marketing, or related field
• Significant experience in digital ...