Lead Customer Success operations with TouchBistro in Toronto. Drive innovative systems, AI integration, and data-driven decisions to enhance customer retention and engagement.
As the Senior Director of Customer Success Operations, you will play a crucial role in transforming operational workflows. Your strategic vision will focus on evolving the Customer Success tech ecosystem and ensuring effectiveness in frontline teams. You will partner with Product and Engineering to align priorities and execute initiatives that power growth and customer satisfaction.
Key Responsibilities:
• Design and enhance onboarding, billing, and support workflows
• Own and optimize the Customer Success tech stack
• Manage the Customer Success data ecosystem and reporting
• Lead the integration of AI into operational processes
• Collaborate cross-functionally for strategic implementation
Requirements:
• 10+ years in Customer Success Operations or RevOps
• Extensive experience with...