Develop and implement operational tools, frameworks, and strategies aligned with annual goals

Provide ongoing oversight and support to daily BOH operations across all locations

Monitor and analyze performance indicators to drive continuous improvement

Assess store-level sentiment and culture, intervening where needed to strengthen engagement and “vibe”

Support guest experience excellence through strong BOH execution

Play an active role in new store openings, from build-out to operational launch

Build and maintain strong relationships with suppliers, partners, and internal stakeholders

Ensure clear, effective communication across operations, culinary, and support teams