Lead client success initiatives at AltaML as the Director of Client Success. This senior leadership role focuses on delivering value and nurturing client relationships across complex projects.
As Director, you'll oversee client interactions, ensuring satisfaction and fostering growth. You'll be pivotal in managing delivery outcomes and addressing any challenges that arise, ensuring clients derive the maximum benefit from our solutions. Collaboration with the GM, Enterprise AI will be essential for maintaining engagement quality and driving positive results.
Key Responsibilities:
• Own client relationships for all active engagements
• Identify and act on renewal and expansion opportunities
• Ensure delivery outcomes meet strategic business goals
• Oversee delivery quality and team performance
• Conduct milestone and budget reviews regularly
Requirements:
• 7+ years in client success or delivery management
• Proven track record with executive-level relations...