Lead engineering excellence in application support for Scotia Global Asset Management. Drive operational stability and innovation across critical asset management applications while collaborating with cross-functional teams.
As the Director, Application Support – Asset Management, you'll manage production support for essential applications, including Charles River IMS and Bloomberg TSOX. Your role is pivotal in ensuring efficiency and reliability throughout the investment lifecycle through expert domain knowledge and technical proficiencies. You'll engage with various stakeholders while maintaining a focus on continuous improvement and operational excellence.
Key Responsibilities:
• Own production support for critical asset management applications
• Drive rapid incident triage and root-cause analysis
• Establish SLAs and coordinate support with regional teams
• Translate operational issues into technical requirements
• Champion observability and implement incident ...