Lead after-sales service excellence at Zoomlion as the Management Director. Enhance customer experience and oversee service quality within a dynamic operational environment.
In this pivotal role, you'll drive service quality, compliance, and resource management. Your ability to analyze operational data will identify areas for improvement while managing the customer service center to resolve feedback effectively. Strong organizational and analytical skills are crucial for implementing impactful solutions.
Key Responsibilities:
• Monitor quality of after-sales service execution
• Analyze operational data for service enhancements
• Coordinate resources among various service teams
• Manage customer service center operations and feedback
• Supervise service performance metrics and reporting
Requirements:
• Bachelor’s degree in relevant disciplines
• Minimum 5 years of Director-level experience
• 3 years of Manager-level experience in team management
• Exp...