Director Integrated Release & Operations

POSITION PURPOSE SUMMARY:



The Director Integrated Release and Operations is a key trusted role, responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products, including Salesforce, Workday, Mulesoft, ServiceNow, Snowflake and OneIdentity. This role demands a strategic visionary who can elegantly integrate release cycles with operational efficiency to ensure the flawless delivery and support of IT services.



Key deliverables include the development and execution of a robust release management strategy, the establishment of a streamlined release schedule, and the facilitation of cross-functional team coordination to ensure successful product deployments. The director will also collaborate with the existing ITSM team in support of the Change Advisory Board (CAB) processes, ensuring business continuity and minimizing impa...