Transform Group Benefits operations as the Director of Training, Documentation & Continuous Improvement at Manulife. Lead efforts to enhance quality and efficiency through effective training.
In this impactful role, you will develop a training strategy aimed at building rule-configuration expertise in Group Benefits operations. By partnering with various operational teams, you will streamline processes, reduce errors, and improve the client experience through effective documentation and continual oversight.
Key Responsibilities:
• Develop training programs for rule-configuration expertise
• Create a centralized framework for standard processes
• Ensure documentation aligns with operational partners
• Manage a continuous improvement program to enhance processes
• Simplify business rules and support transformation efforts
Requirements:
• 7–10+ years in group benefits operations or similar domain
• Bilingual in English and French, especially in Québec
• St...