Lead a team of CX/EX analysts, fostering a culture of continuous learning and professional development.
Develop and implement a comprehensive strategy for the CX/EX reporting and analytics function, aligning it with the organization's broader goals.
Establish best practices for data analysis, reporting, and automation to enhance the efficiency and effectiveness of the team.
Drive the creation of a scalable analytics and reporting framework that meets the needs of various stakeholders across the organization.
Analytics & Reporting (35%)
Oversee the development of reports and dashboards that provide clear, actionable insights for senior leadership and other key stakeholders.
Guide the team in leveraging multiple data sources, across multiple lines of business, to create comprehensive reports and analysis, ensuring accuracy and relevance.