Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank/Global relationships, systems and knowledge.
Provides senior leadership across the four areas of focus: Global Collections Programs and Initiatives inceptions and execution; ongoing sustainment and performance management of Collections Solutions and platforms; Solution vendors oversight and relationship management, and Delivery and ongoing management of MIS solution and analytics
Manages a complex portfolio of technology-related strategic initiatives with numerous interdependences, often involving multiple internal and external constituents and matrix partners across all geographies.
Oversee the tracking of system performance and determine the business financial impact communicating results to a steering committee level monthly