The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members to achieve business objectives and drive growth.

Duties and Responsibilities

• Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience;
• Oversees the client service experience, ensuring high-quality service is provided;
• Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required;
• Supports the development of sales strategies, identifies process improvements and ensures prom...