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Director Certificate Services

Hospitality Full Benefits Career Growth
Company

0000050007 Royal Bank of Canada

Location

Toronto, Canada

Posted

June 12, 2026

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About This Opportunity

Job Description

WHAT WILL YOU DO?
  • Build, mentor, and retain a high-performing operations team; establish clear performance metrics and foster a culture of continuous improvement
  • Develop and execute long-term operational strategies aligned with organizational goals; plan capacity, technology roadmaps, and resource allocation
  • Oversee PKI infrastructure, certificate lifecycle management, and related systems; adherence to SLAs and Standards
  • Maintain compliance with operational procedures to support audit readiness; provide oversight of operations team and maintain KRI and KPIs
  • Evaluate, negotiate, and manage relationships with technology vendors and service providers
  • Report on operational metrics to leadership; communicate complex technical concepts to non-technical audiences
  • Identify inefficiencies and implement AI, automation, tools, and best practices to optimize operations
  • Responsible for stakeholder alignm...