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Director, Application Support & Reliability

Hospitality Full Benefits Career Growth
Company

Scotiabank

Location

Toronto, Canada

Posted

March 19, 2026

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About This Opportunity

Is this role right for you?

In this role you will:
  • Own production operations for GWM technology platforms, ensuring systems are stable, resilient, and available for business & clients.

  • Lead incident management, including P1/P2 incidents, ensuring timely triage, escalation, communication, and resolution.

  • Act as the escalation point for major incidents, coordinating across application, infrastructure, security, and vendor teams.

  • Maintain strong “lights‑on” operations, minimizing business and client impact.

    • Functional Support & Service Coverage

  • Provide functional production support for users of GWM production systems.

  • Ensure complete L1/L2 support coverage, including on‑call and after‑hours models.

  • Improve run‑books, knowledge management, and operational readiness.

    • Stakeholder Engagement & Reporting

  • Build and maintain strong relationships with Wealth business leaders, Infra...