Director, Amazon Connect

Apply at TELUS Digital to lead our Amazon Connect practice across North America, South America, Central America, Europe, and APAC. This hybrid or remote role focuses on scaling a CCaaS practice, managing P&L, talent, and strategic partnerships with AWS.

Location

Work‑from‑near hybrid from Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR work‑from‑anywhere remote within the US.

Strategic Priorities

• Build & scale a high‑performing Amazon Connect CCaaS practice to meet revenue & margin goals.
• Establish thought leadership and market differentiation in contact‑center transformation and AI‑enabled CX.
• Develop strategic partnerships with AWS and third‑party vendors to expand reach.
• Drive innovation in implementation methodologies, accelerators, and IP to improve delivery efficiency.

Responsibilities

• Own P&L for the Amazon Connect prac...