Director of Operations

The Director of Operations (DOO) leads a team of Regional Operations Managers (ROMs) to achieve portfolio operating plans and overall business performance objectives. The DOO establishes performance targets and coaches ROMs to provide strategic, consultative support to franchisees in areas including sales growth, profitability, operational excellence, and network expansion. This role ensures franchisee goals are achieved or exceeded by proactively identifying challenges, developing action plans, and providing solutions and support to both ROMs and franchisees.

Emerging Market Growth & Expansion

• Serve as the primary liaison for franchisees and field teams in Emerging Markets while leading expansion initiatives in emerging DMAs to ensure speed-to-market, operational readiness, and successful execution of the Emerging Market Strategy.
• Develop and execute new market opening plans for Dunkin’ by partnering cross-functi...