Location: Port Hawkesbury, Nouvelle-Écosse, Canada. Schedule: 37.5 hours/week. Salary: $57,100 - $80,600 CAD. TD Canada Trust is the frontline of TD Bank, focusing on building relationships with customers and promoting products and services to meet customer needs. Job title: Manager Customer Experience. This role leads a high-performing team to deliver a positive and memorable customer experience at the branch and ensures alignment with TD policies and procedures. Responsibilities
Mentor a team by delivering exceptional experiences in every customer interaction and supporting personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in ways that best suit their needs. Support frontline staff in resolving complaints per customer problem resolution guidelines; act as esca...