Overview:

Dir. Global Workforce Management & Optimization | Level: Director

Recruiter: Manuel Garcia

This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas

The Director, General Workforce Management and Optimization, is a key leader within Member Services Engagement Centers and is responsible for the development of the Engagement Centers workforce management capability, implementation and ongoing management of a best in class workforce management program and tools, including WFM desktop analytics, scorecards, KPIs, dashboards, and reporting. The position will be responsible for defining the workforce management process and supporting governance model to ensure Service Partnership Agreements (SPA) are met at optimum cost. This includes ongoing responsibility for forecasting and scheduling resources across Herbalife´s Member Services Engagement Centers. Other responsibilities include monitoring resource capacity, util...