Drive operational excellence and team performance in SEO delivery. Oversee fulfillment of direct reports’ SEO work, ensuring quality and timeliness. Act as an escalation point for issues, provide coaching and training, and uphold high standards of customer service. Contribute to process improvement, documentation, and team training.

Oversee the management of the SEO team’s support queues across products and brands. Responsible for maintaining case response time goals. Will manage case escalation, and case handoff through to case resolution. Includes team members follow up across brands and escalation as needed.

Oversee the completion of monthly SEO Specialist tasks including client setup. Responsible for daily progress monitoring, team members follow up across all brands and escalation as needed. Will contribute to monthly task delivery process enhanceme...